Supervisor, Configuration Centre

Permanent - Full Time
Hartco Distribution, Montréal (Anjou), QC

Hartco Distribution, a subsidiary of Hartco Inc. (TSX: HCI), is Canada's largest franchisor of IT solution providers and value-added resellers (VARs) with 49 locations operating under the names of MicroAge and Metafore from coast to coast.


The supervisor, configuration centre is responsible for managing and delivering configured hardware material for Hartco’s client in a timely manner.


  • Guide clients on image creation best practice;
  • Participate with clients for deployment project planning to ensure optimal service delivery;
  • Manage and / or create deployment, systems information and asset tag logs in SQL data base;
  • Create and update build processes for clients;
  • Troubleshoot and fix technical issues with client hardware;
  • Ensure services are delivered in a timely fashion to respect departmental SLA;
  • Optimize department processes to ensure constant efficiencies and quality control;
  • Share best practices with configuration service technicians and contribute to a positive and productive work environment;
  • Prepare, review and distribute periodic reporting to the management including periodic performance metrics (KPI’s);

Qualifications and Requirements

  • Diploma of College Studies (2 or 3 year DEC) in relevant study or equivalent experience,
  • Minimum of 5 years of experience in an IT role, including at least 2 years of experience as a Team Lead,
  • Strong project management skills,
  • Certification A+ and Server+ an asset
  • Advanced knowledge of Windows-7, Windows 2008 server,
  • Linux and MCSE certification would be an asset,
  • Excellent knowledge of MS Office (Word, Excel, Outlook),
  • Excellent verbal and written communication skills in English and French,
  • Strong analytical skills and attention to detail,
  • Strong interpersonal skills,
  • Customer service oriented skills,
  • Proven aptitudes for team work and personnel management,
  • Ability to evaluate and manage priorities.

Hartco is an equal opportunity employer.

If you are looking for an opportunity to be part of a well-established, dynamic, and growth-oriented technology organization that is committed to delighting each and every customer, continuously improving its business performance, and that values its people above all other resources, we invite you to submit your resume in confidence.

We would like to thank you for your interest. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.

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