Hartco

Technical Support Specialist I


Permanent - Full Time
Hartco Inc., Montréal (Anjou), QC

Hartco Inc. (TSX: HCI) has been a leader in the Canadian information technology business for more than thirty years. Through its operating divisions, which together include 49 locations across Canada, Hartco Inc. delivers information technology solutions to private and public sector organizations of every size. For more information, please visit www.hartco.com.

Description

Act as a first point of contact for Hartco’s business systems users. Provide first & second level technical support & incident resolution. Record pertinent details in an incident tracking system and insure problems/incidents for all business systems, infrastructure and applications are resolved within established service level timeframes.

Responsibilities

  • Creates and updates tasks and knowledge base articles in a detailed and consistent fashion.
  • Resolve cases in compliance with our SLA.
  • Hands-on and on-site assistance for all IT related tasks.
  • Updates IT inventory database.
  • Greets and assists all end users who arrive at the IT Department in person.
  • Provides startup training for common IT applications.
  • Prepares and updates training packages for all common IT applications.

Qualifications and Requirements

  • Diploma of College Studies (2 or 3 year DEC) in Information Technology
  • Two to Five years of related working experience
  • Proven ability to multitask in a busy, diverse, client-oriented office environment
  • Highly professional
  • Takes pride in seeing a job complete and well done
  • An appreciation for how technology serves the end user, especially in the following areas: Microsoft desktop environments, Ticketing systems and case management
  • Advanced telephone customer service skills
  • Maintains professional conduct during intense and stressful work periods
  • Time-conscious and reliable
  • Proactive and organized
  • Bilingual – spoken and written
  • Availability to work occasionally evenings and weekends


Hartco is an equal opportunity employer.

If you are looking for an opportunity to be part of a well-established, dynamic, and growth-oriented technology organization that is committed to delighting each and every customer, continuously improving its business performance, and that values its people above all other resources, we invite you to submit your resume in confidence.


We would like to thank you for your interest. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.



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